Shipping policy
Shipping Coverage
We are pleased to offer shipping services to a wide range of countries and regions worldwide. Our serviceable locations include, but are not limited to: Singapore, India, United States, Australia, Canada, United Kingdom, all European Union member states, Japan, South Korea, Malaysia, Indonesia, Philippines, Thailand, and many more. A full list of supported destinations can be viewed in the country/region selection menu on our website. All orders are processed and priced in US Dollars ($).
Order Processing Time
Once you place an order, we aim to process and dispatch it within 1–3 business days. Business days refer to Monday to Friday, excluding public holidays in our operational regions. Orders placed on weekends or public holidays will begin processing on the next working day. You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Timeframes
Delivery times vary depending on the destination:
- Domestic/Regional Shipping: 3–7 business days
- International Shipping: 7–15 business days
Please note that these are estimated delivery times and may be extended due to factors beyond our control, such as customs processing delays, local postal service disruptions, or extreme weather conditions.
Shipping Costs
Shipping fees are calculated based on the destination country/region and the weight/size of your order. The exact cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time; any applicable terms will be clearly stated on our website or in promotional communications.
Customs, Duties and Taxes
For international shipments, any applicable customs duties, taxes, or import fees are the responsibility of the customer. These charges are determined by the destination country’s customs authority and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information regarding potential charges before placing your order.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor the progress of your delivery. You can also track your order by logging into your account on our website and viewing your order history.
Undeliverable Packages
If a package is returned to us due to an incorrect address provided by the customer, failure to collect the parcel, or refusal to pay customs duties/taxes, we will contact you to arrange re-delivery. Additional shipping charges may apply. If you request a refund instead of re-delivery, the original shipping cost and any return fees will be deducted from the refund amount.
Contact Us
If you have any questions or concerns about our shipping policy, please reach out to our customer service team via the "Contact" page on our website.